Register Online
Website registration is the fastest step for verification, simply fill out the fields below. You will be e-mailed a new member packet to be digitally signed once you have submitted your information. Once that has been signed you can place your order. You will be required to make a separate online account.
Register Via Email
Include full name, address, call back number, and attach California Driver’s License/Identification Card along with original paper copy of Physician’s Recommendation. If you are using a medical marijuana card, be sure to attach front and back as the Physician’s signature must be legible. This information can be submitted to orders@humbleroot.com
Register Via Text/SMS
Include full name, address, and attach California Driver’s License/Identification Card along with original paper copy of Physician’s Recommendation. If you are using a medical marijuana card, be sure to attach front and back as the Physician’s signature must be legible. Send this information to: (916) 793-5182
Register Via Phone
If you are unable to provide photo attachments, call (916) 793-5182 and press 0 to transfer immediately to a representative
Placing an Order
After your documents have been received you can place an order online, phone, text or email. Please make sure you have also signed our digital membership agreement or we will not be able to dispatch your order!
Delivery
After your order is finalized, we will begin to package your order as quickly as possible for our couriers. The next available courier will depart with your order within the hour. Our couriers will first greet you with a phone call as they pick up your order from the office. They will ask you if you are prepared for delivery, inform you with their Estimated Time of Arrival (ETA), and any other specific instructions to ensure an efficient experience. We please ask all new and current members to provide a safe environment in your residence for our couriers as well as yourselves for presentation. For compliance purposes, all medication must be delivered to a house or a residential apartment. We cannot service on public property, businesses, hotels/motels/extended stays, or inside any vehicles. We deeply respect your right to privacy. If you have any concerns or requests for discretion with the delivery process, please inform the courier or dispatch when your order is placed.
Enjoy
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Refund and Exchange Policy
Humble Root Refund and Exchange Policy Our goal is to improve quality of life for all members of the Humble Root family. We will make the return process as painless as we can. All returns will go through the Humble Root office. Couriers do not have the authority to approve returns. Please call/text the office at (916) 793-5182 for any questions. You may also email any returns or refunds questions to orders@humbleroot.com. We stand by the quality of all the products we sell to our patients. We Stay Humble. Refunds • All items must be returned by the next business day after the purchase to be eligible for refund. • Refunds for defective product will be brought out to patients for no additional cost. • Refunded items must be entirely unused, all flower and wax will be weighed upon return. • Refunds for items that are not damaged or faulty will be subject to a Restocking fee ($20). • Your refund will be processed and brought out to you within two business days of your request. Exchanges • All items to be exchanged must be done with three business days of purchase. • Exchanges for identical product due to defective product will be done for no additional cost. • Exchanges for product due to “change of heart” will be subject to a shipping and handling fee($20) unless processed along with another order. • Exchanges due to “change of heart” must be unopened and unused, all flower and wax will be weighed upon return. • We reserve the right to deny any exchanges.

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