We are looking for a Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal CSR will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

 

CSR Responsibilities:

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service our members come to expect.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of CSR’s and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as management.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

CSR Requirements:

  • High School Diploma or equivalent.
  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers, especially with data entry.
  • Able to type 45 wpm
  • Ability to resolve conflict and diffuse tension.
  • Ability to work well under pressure.
  • Strong time management skills.
  • Strong knowledge of Legal processes and procedures is preferred but willing to train the right candidate if necessary.

Job Type: Full-time

  • Pay: $14.00 – $16.00 per hour

Benefits:

  • Health insurance
  • Flexible schedule
  • Employee discounts

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Dispatching: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Contact Info

Availability

Employment History

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