Our Return Policy
All returns must go through the Humble Root customer service as couriers do not have the ability to approve returns. To start a return you can fill the form below for a response within 1 business day. You may also contact customer service directly at (916) 793-5182.
Defective
- Item must be returned within 3 days from purchase to be eligible for refund or exchange
- Must have original packaging and product​
- Refund or exchange will be brought to customer at no additional costs​
- All refunds or exchanges will be processed and delivered within one business day of return request approval.​
- If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
Unopened Products
- Item must be new, sealed, and come with complete packaging.
- If requested item is out of stock a replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.
- There is a $10 restocking fee for returned items. The fee can be waived with a new purchase that meets the minimum delivery amount.​
- No refunds or exchanges are available for smoking accessories.​ If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
- We reserve the right to approve or deny any refund or exchange.​
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