Our Return Policy.

Our goal is to improve quality of life for all members of the Humble Root family. We will strive to make the return process as painless as possible.

All returns must go through the Humble Root dispatch. Couriers do not have the authority to approve returns. Please fill out a Return & Exchange Request form below (Response takes 1 Business Day). You may also call/text the dispatch at (916) 793-5182 or email orders@humbleroot.com for any questions.

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Defective

  • Item must be returned within 3 days from purchase to be eligible for refund or exchange
  • Must have original packaging and product​
  • Refund or exchange will be brought to customer at no additional costs​
  • All refunds or exchanges will be processed and delivered within one business day of request approval.​
  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
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Unsatisfied

  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
  • Item must be new and sealed.
  • Item must come with complete packaging.
  • We charge a $10 restocking fee for returned items. The $10 fee will be waived with a new purchase that meets the minimum delivery amount.​
  • No refund or exchange is available for smoking accessories.​ If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
  • We reserve the right to deny any refund or exchange.​

Get 10% off your first order!

Use the coupon “SAVE10” at checkout.

Steven2234
by Steven2234
⭐⭐⭐⭐⭐
Great service fast best wax around thanks cassidy an all humble root
rcciii
by rcciii
⭐⭐⭐⭐⭐
Just received my order from Rudy, great customer service and fast timing makes more the perfect delivery service experience. Thanks for the help
notjames420
by notjames420
⭐⭐⭐⭐⭐
First delivery service I tried and the only one I'm sticking with. Hella options and excellent times. Love the pineapple fam 🍍
it_be_nicky_c
by it_be_nicky_c
⭐⭐⭐⭐⭐
My boy Rudy dropped off the product in a timely fashion...top notch service...
Tinthippie
by Tinthippie
⭐⭐⭐⭐⭐
1st time customer and I’ll definitely be returning. Also product was as shown and driver was awesome as well..

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