RETURNS

Our goal is to improve quality of life for all members of the Humble Root family. We will strive to make the return process as painless as possible. All returns must go through the Humble Root dispatch. Couriers do not have the authority to approve returns. Please fill out a Return & Exchange Request form below (Response takes 1 Business Day). 

You may also call/text the dispatch at (916) 793-5182 or email orders@humbleroot.com for any questions.

DEFECTIVE

  • Item must be returned within 3 days from purchase to be eligible for refund or exchange
  • Must have original packaging and product​
  • Refund or exchange will be brought to customer at no additional costs​
  • All refunds or exchanges will be processed and delivered within one business day of request approval.​
  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​

UNSATISFIED

  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
  • We charge a $10 restocking fee for returned items. The $10 fee will be waived with a new purchase that meets the minimum delivery amount.​
  • No refund or exchange is available for smoking accessories.​
  • If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​
  • We reserve the right to deny any refund or exchange.​

Need to request a refund or exchange?


Product Details:






YesNo


RefundExchange (Same Product)Store Credit



Disclaimer: Humble Root reserves the right to deny any requests that does not meet the guidelines of the Return and Exchange Policy. All approved returns or exchanges will be brought out to you within ONE business day. If your request is approved, a Humble Root Dispatch Team will reach out to you, using the phone number or email you provided above, to arrange delivery of the return or exchange. Any request that is incomplete or missing required information will not be processed.

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