Fast answers to frequently asked questions about cannabis delivery.

Got questions? Chances are they have already been answered! Save some time by browsing the list of frequently asked questions below. If you still need help, feel free to contact us any time.

I'm new. How do I get started?

Getting started is easy. Simply visit our menu at humbleroot.com and start shopping! Use the search icon if you are looking for a specific weed strain, cannabis brand, or medicated product. When you’re ready to checkout, you will be asked to create an account. You’ll have to upload a picture of your government-issued ID as well as a selfie with your ID in hand. A separate photo of your physician’s recommendation is required for medical patients. Our maximum amount for your first order is $250.

Is it possible to leave the delivery at my door?

Unfortunately, we cannot leave the delivery at the door. Due to compliance, we must deliver to the Humble Root member who placed the order and verify the member’s government-issued ID.

How do I pay for cannabis delivery?

For cannabis delivery, orders can be paid for with cash, credit card, or debit card at the time of delivery. At the checkout page, you must choose your preferred form of payment but members can edit this upon delivery if they change their minds.

The name on the order must match the name on your card. A $5.99 service fee will be charged for both credit and debit card payments. Upon arrival, electronic payments will be accepted via a payment link sent to your mobile phone for contact-free delivery.

How will these charges show up on my bank statements?

For your discretion, all payments will show up as WARPSPD charges. If credit or debit card charges are disputed, Humble Root will NOT continue to offer our delivery service to you until the remaining balance due on your account is paid in full.

Where do we deliver?

We offer on-demand cannabis delivery to the greater area of Sacramento and scheduled same-day deliveries to Dixon, Davis, Vacaville, Fairfield, Manteca, Galt, Lodi, Stockton, and Tracy on one of two routes each day.

What is the minimum or maximum for free delivery?

The minimum amount for free delivery is $43 after applicable tax. The maximum order limit is $250 for first-time customers.

Recreational Customers
28.5g Flower
8g Concentrate
8000mg Edibles

Medical Customers
8oz Flower
No Limit on Concentrate/Edibles

What is the average delivery time?

Once an order is finalized, delivery to your hands is approximately one hour and a half to four hours.

Does Humble Root have taxes or delivery fees?

Due to the new regulations, all members will be required to pay 8.75% sales tax for CA unless the member has a state-issued MMIC. The sales tax will be calculated and shown at checkout when ordered through humbleroot.com. Sales tax may not be included when using third-party sites such as weedmaps. Humble Root does not charge a delivery fee. All orders must meet the $43 minimum after taxes have been applied.

Does Humble Root have a Rewards Program?

Yes, we do! Our Loyalty Rewards Program is in the form of Kush Coins that you receive with every order placed through our website humbleroot.com. Receive 1 Kush Coin for every dollar spent. Rewards will be redeemable once a point threshold. View rewards page for full details

What are your hours of operation?

Humble Root delivers quality cannabis in Sacramento area and to our expanding routes 7 days a week from 9 a.m. to 9 p.m. If you missed the window and place an order outside those hours, you can schedule a future delivery within that timeframe for another day.

Does Humble Root have a Referral Program?

We do! As an existing customer you receive $20 in credit upon completion of a first delivery to a new member. They will also in turn have $20 to spend on their first order. The orders both must still meet our minimum after credit has been applied. Please provide the full name in the order notes to receive credit. Use coupon code “20BUDS” at checkout. View details here.

What is your Return or Exchange Policy?

While we stand by the quality of all the products we sell, we understand that things happen. If you have any questions please call/text us at (916) 793-5182 to speak with our Dispatch, you can also view our Return Policy Here

Is cannabis delivery legal?

Yes! Weed delivery is 100% legal for adults over 21 years of age in California with valid ID, whether you’re ordering for recreational or medical use. 

How does delivery Work?

We offer Same Day scheduled Cannabis Delivery into Davis, Dixon, Vacaville, Fairfield, Galt, Lodi, Stockton, Manteca, and Tracy.

 

Here are a few things to keep in mind when using our dispensary:

Delivery Estimated Times of Arrivals (ETA) will be sent via text as the drivers depart.

Get updates from your dispatcher, so you’re not left in the dark.

You must confirm your delivery by responding to the ETA text, otherwise your order will not be delivered!

Confirming your order is important to make the process smooth & transparent.

Your courier will contact you with your updated ETA when you are next on the route.

Get a text update so you are mentally prepared for your order!

You must be present with a Valid Physical Government ID, such as a Driver’s License.

Having a Valid ID is important. State laws require all ID’s be thoroughly checked for safety and legalities.

Orders can not be changed after the order deadline time

Orders can be scheduled up to 15 days in advance.

There are lots of benefits to Pre-Ordering. Plan your week ahead!

Deliveries must be made to your door and off campus/student housing.

Any Returns or Discrepancies will be sent out on the next business day.

Delivery Times

Here’s what to expect based on your service area:

On-Demand Delivery Times: Sacramento Area

Here at Humble Root, we offer free On-Demand cannabis delivery to an ever-expanding area of the Sacramento Valley. We accept orders for the Greater Sacramento area 7 days a week between the hours of 9 am and 9 pm with our first routes of the day departing between 10 am and 12 pm. 

Same Day Delivery Zone Times:

We also offer free cannabis delivery for orders in our Same Day Delivery Zones which include Davis, Dixon, Vacaville, Fairfield, Galt, Lodi, Stockton, Manteca, and Tracy on one of two routes each day.

Delivery times for our Same Day Delivery Zones are as follows:

Morning orders placed before 11:30 am will be delivered by 4 pm

Evening orders placed before 4:00 pm will be delivered by 9 pm

Evening orders placed after 4:00 pm will be scheduled for next-day delivery and receive 200 Kush Coins to their account.

Our Return Policy.

Our goal is to improve the quality of life for all members of the Humble Root family. We will strive to make the return process as painless as possible.

All returns must go through the Humble Root dispatch. Couriers do not have the authority to approve returns. Please fill out a Return & Exchange Request form below (Response takes 1 Business Day). You may also call/text the dispatch at (916) 793-5182 or email orders@humbleroot.com for any questions.

Defective

  • Item must be returned within 3 days from purchase to be eligible for refund or exchange
  • Must have original packaging and product​
  • Refund or exchange will be brought to the customer at no additional costs​
  • All refunds or exchanges will be processed and delivered within one business day of request approval.​
  • If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price. Excluding sales or promotional items.​

Unopened Products

  • Item must be new and sealed.
  • Item must come with complete packaging.
  • If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price. Excluding sales or promotional items.
  • We charge a $10 restocking fee for returned items. The $10 fee will be waived with a new purchase that meets the minimum delivery amount.​
  • No refund or exchange is available for smoking accessories.​ If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price. Excluding sales or promotional items.​
  • We reserve the right to deny any refund or exchange.​

GET $20 OFF your first order!

Use the coupon "SAVE20" at checkout.