Fast answers to
Got questions? Chances are they have already been answered! Save some time by browsing the list of frequently asked questions below. If you still need help, feel free to contact us any time.
I'm new. How do I get started?
First of all, welcome to Humble Root! Getting started it easy. Simply visit our menu and start shopping! When you’re ready to checkout, you will be asked to create an account. You’ll have to upload a picture of your government issued ID. A separate photo of your physician’s recommendation is required for medical patients. Our maximum amount for your first order is $150.
What is the average delivery time?
Once an order is finalized, delivery to your hands is approximately one hour and a half to four hours.
What are your hours of operation?
9AM – 9PM, 7 Days a Week!
Is it possible to leave the delivery at my door?
Unfortunately we cannot leave the delivery at the door. Due to compliance we must deliver to the Humble Root member who placed the order and verify the member’s government issued ID.
What is the minimum for delivery?
The minimum for delivery is $43 after applicable tax. The maximum is $150 for first time customers.
Does Humble Root have taxes or delivery fees?
Due to the new regulations, all members will be required to pay 8.75% sales tax for CA unless the member has a state issued MMIC. The sales tax will be calculated and shown at checkout when ordered through humbleroot.com. Sales tax may not be included when using third party sites such as weedmaps. Humble Root does not charge a delivery fee. All orders must meet the $43 minimum after taxes have been applied.
Does Humble Root have a Referral Program?
We do! As an existing customer you receive $10 in credit upon completion of a first delivery to a new member. They will also in turn have $5 to spend on their first order. The orders both must still meet our minimum after credit has been applied. Please provide the full name in the order notes to receive credit.
Does Humble Root have a Rewards Program?
Yes we do! Our Loyalty Rewards Program is in the form of Kush Coins that you receive with every order placed through our website humbleroot.com. Receive 1 Kush Coin for every dollar spent. Rewards will be redeemable once a point threshold. Every review you leave on our product pages will grant you 10 points!
- 100 Points – $1 Credit
- 200 Points – $2 Credit
- 500 Points – $5 Credit
- 1000 Points – $10 Credit
- 2000 Points – $20 Credit
- 4000 Points – $40 Credit
- 6000 Points – $60 Credit
- 8000 Points – $80 Credit
- 10000 Points – $100 Credit
What is your Return or Exchange Policy?
While we stand by the quality of all the products we sell, we understand that things happen. If you have any questions please call/text us at (916) 793-5182 to speak with our Dispatch, you can also view our Return Policy Here
Get 10% off your first order!
Use the coupon “SAVE10” at checkout.